Our courses include appointment communication skills and clinic teamwork training courses, exclusively for private medical and dental practices' staff. Our training workshops focus on successful consultation for today’s sophisticated patient along with facilitating the healthcare professional's selling ability.
We are able to provide a suit of dental / medical reception training programmes to practices, based upon their individual needs. As each practice is different, training is tailored to the practice requirements. All our training programs are designed to provide lasting results – not just a temporary boost. In order to choose the correct training, ask yourself the following: What do you want to achieve from the reception training? Who is it aimed at?
These reception training sessions can be provided on a 1to1 coaching basis or indeed a customised in house practice program. We can also offer "open courses" for multiple surgery practices/group practices. All of the above are designed to make your patents feel good and give them the WOW factor, encouraging them to return and keep returning, and also to recommend their friends.
Bridge the gap! Our training sessions offers you and your staff:
Patient-centered sales approach to increase case conversion
Protocol for increased case acceptance rate – front desk to patient’s first visit
Proven marketing points for you and your staff
How to discuss cases, treatments and financial matters
Proven strategies to eliminate no-shows, cancellations and late appointments
Especially for multispecialty practices, attracting patients from professional referrals is needed in order to achieve an edge in your market.
You require a Representative Training Program that results in additional referrals needed for your practice growth and to stand yourself ahead of existing competition.
This training session is designed to get your designated practice representative ready to:
Gain and Retain loyal professional referrers to positively impact your revenues
Get measurable marketing goals
Track success so you can measure what is working and why
Get your own marketing database and be aware of your marketing efforts
Improve communication & PR
According to studies, a typical healthcare practice may lose approximately €35,000 in revenue annually just from poor telephone management skills. Don't be one of them! Simply, attain our training session and get a protocol of clear distinctions so you can systematise each step of the sale.
You are a doctor, a nurse..a "non-sales" man..but we give you the tools to improve your performance!
Additionally, we help you convert more telephone enquiries into consultations. Increase your practice conversion rates, sales, and profits, without spending more money on marketing.